Operations Manager

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Operations Manager Doraville, Georgia
Job Ref: 41241

Company in Doraville GA is looking for an Operations Manager who has experience overseeing field teams and also office staff members in the servicing industry.

Medical benefits offered after 90 days. 

The Operations Manager for Doraville, Georgia is a senior leadership role with full accountability for both field execution and office operations. This position manages the Service Coordinator, Equipment Coordinator, and the Dispatch department, while serving as the primary management-level bridge to the Sales department. This is not a remote oversight role. It is active, on-the-ground leadership responsible for the teams, systems, and standards that deliver service to every plant account we serve.
Success in this role is built on professional credibility, disciplined systems, and the ability to lead through influence and accountability rather than title alone. The Operations Manager sets the standard, holds the line, and ensures every department operating under this role performs at the level clients expect and our business requires.

This role reports directly to the General Manager. The following departments and positions operate within the scope of this role's management and oversight:

Lane clarity is foundational. The Operations Manager sets strategy, enforces standards, and owns escalation decisions. Each department executes within its defined lane. Overlap creates conflict. Clear lanes create accountability.

When priorities compete, this role applies the following order without exception:

1. Safety, regulatory compliance, and OSHA documentation
2. Service execution and plant client commitments
3. Equipment, vehicle, and system readiness
4. Financial controls, expense compliance, and workforce program oversight
5. Administrative, recruiting, and developmental activities

1. Operations and Department Leadership
The Operations Manager is the senior operational presence for the Doraville location. This role sets and communicates performance standards across all direct reports and managed departments, conducts structured accountability conversations, and owns all escalation decisions that affect safety, client relationships, compliance, or financial controls.
Coordinators and Dispatch resolve routine issues within their lanes. When an issue rises above routine, it belongs to this role. The Operations Manager brings context and a recommendation to every escalation, not just a problem.
2. Customer Satisfaction and Client Relationship Oversight
This role owns the client experience at a management level. Day-to-day plant contacts are handled by the Service Coordinator and Field team. The Operations Manager monitors service quality, reviews plant visit reports, ensures all client feedback is documented and resolved, and conducts periodic relationship touchpoints with key plant managers to assess satisfaction and identify improvement opportunities.
Repeat complaints are a system failure. A single complaint gets a response. A pattern gets a root cause analysis and a corrective action plan with a deadline.
3. Safety Programs and OSHA Compliance
The Operations Manager owns all safety program administration and OSHA recordkeeping for the Doraville operation. This includes maintaining OSHA Forms 300, 301, and 300A with complete accuracy, ensuring recordable incidents are logged within 7 calendar days of notification, and ensuring the annual 300A summary is certified by leadership, posted from February 1 through April 30, and submitted electronically when required.
This role leads safety program implementation including toolbox talks, PPE compliance tracking, incident investigation support, and corrective action follow-through. Documentation ownership belongs here. Disciplinary authority remains with the General Manager.
4. Workforce Program Oversight
We operate workforce programs that support field staffing, including temporary worker programs such as H-2B. The Operations Manager ensures that all program requirements are monitored, that deadlines are met in coordination with HR, legal counsel, and the recruiting team, and that documentation remains audit-ready at all times.
This role does not manage the legal or administrative process directly. HR, legal, and the recruiting team handle filing and processing. The Operations Manager ensures the process stays on track, flags risks early, and holds all parties accountable to timelines that protect the company's staffing capacity.
5. Recruiting Strategy and Talent Pipeline
The Operations Manager owns the Doraville recruiting strategy and ensures a proactive candidate pipeline is always active. Reactive hiring is a risk to service delivery. The following channels are expected to be maintained concurrently:

• Active job postings on Indeed, LinkedIn, and ZipRecruiter with KPI-focused, accurate descriptions
• Spanish-language outreach targeting the Atlanta and Doraville labor market through bilingual postings and community channels
• Employee referral program to leverage existing crew and staff networks
• A maintained re-hire list of former employees in good standing for fast activation during surge periods
• Relationships with two approved staffing agency partners for emergency gap coverage
• Coordination with HR on onboarding logistics to ensure every new hire is fully ready on day one

• Staffing risks are escalated to leadership a minimum of three weeks before a projected service-impacting gap. That is the standard.
  6. Office Personnel Management
  The Operations Manager provides day-to-day management oversight for all office personnel within scope. This includes enforcing attendance and conduct standards consistently, identifying training and development needs, and coordinating with HR on performance documentation and onboarding. Personnel-adjacent information is handled with strict confidentiality and professional judgment at all times.
  7. Sales Department Coordination
  The Operations Manager does not own sales activity, pricing strategy, or client acquisition. Those belong to Sales leadership. This role ensures that operational capacity is accurately represented to Sales, that new commitments are evaluated for field readiness before confirmation, and that the handoff from sold account to active service is structured, documented, and executed without gaps.
  When Sales and Operations are misaligned, the result is a client who experiences the difference. This role prevents that.
  8. Financial Controls and Expense Compliance
  The Operations Manager enforces strict financial controls across all direct reports and managed departments. All purchases are pre-approved and PO-supported before commitment. Expense reports are submitted accurately and within five business days. Unauthorized expenses are not reimbursed and are treated as a compliance failure, not an oversight.
  This role reviews and approves coordinator-level expense submissions before they reach accounting and is accountable for zero unauthorized expenditures under this scope.
  9. KPI Tracking, Reporting, and Data Systems Oversight
  The Operations Manager validates that all operational data across internal tech-stack and meets accuracy standards. This role compiles and delivers weekly operational summaries to the General Manager, tracks trends, and surfaces risks before they become client or financial problems.
  Reporting is a core operational responsibility for this role, not an administrative function. Every required report, metric, and update is completed on schedule. Consistent, reliable reporting is how leadership makes informed decisions and how this role demonstrates operational control.

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