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Customer Service Manager Anaheim, California
Job Ref: 40898
COMPANY IN ANAHEIM CA IS LOOKING FOR A CUSTOMER SERVICE MANAGER. IDEALLY LOOKING FOR SOMEONE OUT OF THE SIGN INDUSTRY. LOOKING FOR SOMEONE WITH A BACHELORS DEGREE AND AT LEAST 5 YEARS OF EXPERIENCE.
SALARY RANGE: $80K-$90K NO BONUS
Customer Service Manager
Summary
The Customer Service Manager (CSM) oversees the daily operations of the Service Department, ensuring efficient workflow management, strong client relationships, and optimal financial performance. This role is responsible for monitoring the flow of incoming and completed work, maintaining client communication, and protecting company profit margins through proactive oversight and issue resolution.
Key Responsibilities
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Manage daily Service Department operations, including performance evaluation, coaching, and support for all employees.
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Provide comprehensive training and development to both new and existing team members.
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Establish, maintain, and enforce departmental procedures and standards to ensure consistent, high-quality service delivery to clients.
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Handle complex or escalated customer complaints promptly and professionally.
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Participate in after-hours support for emergency situations or client requests; maintain assigned mobile phone for on-call coverage as scheduled.
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Develop and maintain strong working relationships with the Sales Team and other internal departments.
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Review and approve service proposals exceeding $2,500.
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Monitor client platforms such as Service Channel, Corrigo, and EcoTrac to ensure service timelines are met.
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Prepare and present data for Quarterly Business Review (QBR) meetings with clients.
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Monitor, reconcile, and submit monthly invoices accurately and on time.
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Track and analyze Service Level Agreements (SLAs); provide team coaching to improve performance or recognize achievements.
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Monitor existing contracts for upcoming expirations and communicate renewals or changes with the Executive and Sales Teams.
Qualifications
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Minimum 5 years of management experience
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Experience within the sign industry is a plus.
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Strong analytical, organized, and process-driven mindset.
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Fair-minded, respectful, and trustworthy leadership style.
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Excellent verbal and written communication skills.
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Basic understanding of Profit & Loss (P&L) management.
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Ability to collaborate effectively across departments.
Physical Requirements
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Ability to sit for extended periods and occasionally walk or stand.
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Frequent use of computer and keyboard; fine manipulation required.
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Ability to lift, push, or pull up to 10 pounds as needed.
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