Senior Supply Chain Revenue Assurance Manager

MAC Incorporated

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Senior Supply Chain Revenue Assurance Manager Vernon, California
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Job Description: Senior Supply Chain Revenue Assurance Manager

Overall Description of Duties

The manager will act as an internal investigator/facilitator, working across departments to improve revenue realization and minimize leakage. This role will verify end-to-end operational process 
completeness and accuracy in the Supply Chain ensuring protection of revenue through investigation and verification of potential risks and claims. 

Duties & Responsibilities
• Identify and determine risks and causes of revenue leakage within the supply chain
• Develop KPI’s and data reporting tools surrounding lost revenue and exposures
• Ensure that business performance is measured, analyzed, explained, and understood through the delivery of KPI’s
• Develop a strategy for mitigating risks and implement a plan for execution
• Identify potential areas of development in the current processes and work streams, working with relevant departments to provide timely solutions
• Perform investigative tasks to uncover root causes relating to claims of overages, shortages, damages and returns (OSDR) with both inbound and outbound shipments
• Work with vendors, carriers and customers on issue resolution relating to OSDR
• Manage, track and report On Time In Full scores, working with brokers and customers to validate and minimize OTIF penalties
• Design and implement OTIF controls and goals to ensure the highest achievable performance on customer shipments
• Work alongside Logistics, Customer Service, Finance and Operational Excellence teams to achieve company OTIF goals
• Willingness to challenge existing practices bring forward solutions to improve performance

Qualifications and Experience
• Excellent communicator with a logical and innovative approach to problem solving
• Ability to analyze sequence of events and draw conclusions from fact gathering and investigations
• Strong negotiating and influential communication skills with the ability to achieve resolutions
• Proven ability to audit complex processes to identify business issues that can be turned into positive financial opportunities
• Strong work ethic and dynamic and enthusiastic to drive performance
• Strong Microsoft Office Suit skills
• Relevant qualifications in project management and experience managing projects and cross functional teams
• Understand the logistics landscape and core supply chain fundamentals
• Ability to negotiate and influence at a senior level and management of expectations appropriately
• Excellent interpersonal, planning, and organizational skills
• Customer focused yet solution/delivery focused
• Exceptional self-motivation, energy, and drive
• Team player with the desire to push change through the business
• Ability to cope with rapid changes in work schedules and manage workload

Note: The statements herein are intended to describe the general nature and level of work being 
performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

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