QA Manager

MAC Incorporated

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QA Manager West Wahpeton, North Dakota
Job Ref:


The Quality Assurance (QA) Manager oversees all the site’s activities and tasks related to quality, food
safety and compliance. They are responsible for maintaining and implementing programs under our
Business Management System that promote and ensure adherence to internal and external quality, 
food safety and compliance requirements.
Essential Job Duties:
• Promotes a culture of food safety, as well as a ‘’bottom-up’’ communication approach at the site
when it comes to quality, with employees of all levels
• Ensures the site’s compliance to the following requirements (as applicable):
o Lallemand Baking North America’s business management system (BMS) 
o Lallemand corporate quality guidelines 
o Customer requirements
o Industry standards (such as HACCP, GMP’s, GLP’s and prerequisite programs), 
o Certification requirements (such as FSSC, Kosher, NGP, Halal, etc.)
o Regulatory requirements (FDA, CFIA, federal, state/provincial, and local labor regulations
including compliance to the Union Contract, etc.)
• Maintains, improves, and implement the site’s Business Management System
• Manages document control and updates the site’s procedures, instructions, and forms on the 
Safety Chain platform
• Oversees and updates the site’s training curriculum on the Alchemy platform to ensure timely 
• Leads the planning, coordination, execution and closure of all site audits (internal audits, GMP 
inspections, external audits, etc.) and promotes the implication of a multidisciplinary team
• Facilitates the investigation and closure of issues (complaints, non-conformities, audit and
inspection findings, supplier incidents, and other process failures) to determine and address root 
causes with corrective and preventive actions (CAPA). 
• Follows up on open non-conformities and corrective/preventive action (CAPA) plans to ensure 
timely closure
• Shares best practices, corrective and preventive actions as well as process improvements ideas with 
other sites’ quality managers
• Delivers training and coaching to develop and raise all employees’ competence levels in quality
and food safety
• Follows site quality key performance indicators (KPI’s) (such as product and process results,
complaints, non-conformities, training completion, etc.) to detect trends and communicates with 
multidisciplinary team to develop action plans
• Collaborates to food safety and quality risk assessments and proactively identifies control measures
• Assesses and approves site suppliers (raw materials and service providers) against standard criteria 
through the collection and review of documents as well as through conducting on-site audits as 

• Is the site’s appointed food defense coordinator, recall coordinator, HACCP team leader, and
Preventive Controls Qualified Individual (PCQI) (or ensures a competent designate assumes these 
• Supports the laboratory manager as needed and is their backup
Skills and Abilities:
• A quality, food safety mindset
• Strong communication skills with the ability to positively influence others
• Ability to make decisions confidently under pressure
• Strong innovative thinking
• Attention to detail, critical thinking, analytical and problem-solving skills.
• Ability to develop and maintain productive and positive relationships
• Ability to work in a plant, office, and laboratory settings
• Must be available to provide support during off hours for emergencies
Education and Experience
• BS degree in food engineering, food science, microbiology, biochemistry, chemistry or related field
• 5 years’ experience in a quality-related position, preferably in a GFSI environment in the food 
industry (experience with the FSSC 22000 and /or ISO 17 025 standard is a plus).
• Experience with products of limited shelf-life is preferred
• Practical understanding of HACCP and Good Manufacturing Practices
• Working knowledge of food industry regulations (FDA and/or CFIA) 
• Strong written and verbal communication skills in English (French and/or Spanish is a plus)
• Familiarity with Lean Six Sigma continuous improvement methodologies (such as PDCA, RCA, 
Gemba walks, standard work, visual factory, value stream mapping, kaizen, A3, etc.) is a plus
• Experience with Statistical Process Control (SPC) tools and/or project management is a plu

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