Customer Service Administrator- Warranties

MAC Incorporated

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Customer Service Administrator- Warranties Lake Forest, California
Job Ref:
36124

MUST HAVE AFTERMARKET EXPERIENCE

Customer Service       Administrator, Warranty System Reports to: 
Custom Service MGR                                  

Job Purpose:                To support and maintain an automotive product warranty department and parts system.

 

Job Duties and Responsibilities:

Manage and oversee day to day operations as needed in relation to warranty activities including:

 

  • Processing all warranty paperwork to ensure proper documentation and verifying criteria required by factory or distributor.
  • Keep abreast of all factory recalls and announcements.
  • Maintaining all service and customer records as required by the warrantor.
  • Adjudicate warranty claims submitted by service providers and ensure timely recovery.
  • Maintain all necessary forms and procedures needed for cradle to grave warranty part processing and tracking.
  • Generate reports regarding warranty activities and trends.
  • Assist with product warranty root cause determination as needed.
  • Arrange for parts to be shipped to or from the factory or distributor to support any warranty or service activities.
  • Reconcile all warranty payables and receivables and work with the accounting department as needed.
  • Manage or perform day to day operations as needed in relation to part sales activities.
  • Generate reports regarding part sales activities and trends.
  • Adopt and implement the Quality Assurance Procedures-QAP and Departmental Work Instructions-DWI, identified in QEMS Employee Training Matrix located on the LAN as required.
  • Domestic and International travel may be required.
  • Other duties as assigned.

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