MAC Incorporated

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Customer Service Administrator- Warranties Lake Forest, California
Job Ref: 36124

MUST HAVE AFTERMARKET EXPERIENCE

Customer Service Administrator, Warranty System Reports to:
Custom Service MGR

Job Purpose: To support and maintain an automotive product warranty department and parts system.

Job Duties and Responsibilities:

Manage and oversee day to day operations as needed in relation to warranty activities including:

Processing all warranty paperwork to ensure proper documentation and verifying criteria required by factory or distributor.
Keep abreast of all factory recalls and announcements.
Maintaining all service and customer records as required by the warrantor.
Adjudicate warranty claims submitted by service providers and ensure timely recovery.
Maintain all necessary forms and procedures needed for cradle to grave warranty part processing and tracking.
Generate reports regarding warranty activities and trends.
Assist with product warranty root cause determination as needed.
Arrange for parts to be shipped to or from the factory or distributor to support any warranty or service activities.
Reconcile all warranty payables and receivables and work with the accounting department as needed.
Manage or perform day to day operations as needed in relation to part sales activities.
Generate reports regarding part sales activities and trends.
Adopt and implement the Quality Assurance Procedures-QAP and Departmental Work Instructions-DWI, identified in QEMS Employee Training Matrix located on the LAN as required.
Domestic and International travel may be required.
Other duties as assigned.